Privacy Policy

Egyptian Vibe ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your personal information when you use our website or book a tour with us.

1. Information We Collect

We collect personal information that you voluntarily provide to us, including:

• Contact information: Name, email address, phone number, WhatsApp number
• Booking information: Travel dates, group size, destination preferences, tour selections
• Travel documentation: Passport details (if required for booking arrangements)
• Communication records: Messages exchanged via email, WhatsApp, or our contact form
• Payment information: Bank transfer details (we do not store credit card numbers)

We also automatically collect certain technical data when you visit our website, including IP address, browser type, pages visited, and time spent on pages — via Google Analytics 4 (GA4).

2. How We Use Your Information

We use your personal information to:

• Process and manage your tour bookings
• Communicate with you about your itinerary, travel arrangements, and enquiries
• Send booking confirmations, receipts, and pre-trip information
• Arrange guides, hotels, transfers, and site entries on your behalf
• Improve our website and services using anonymised analytics data
• Respond to customer service enquiries and complaints

We do not use your personal information for automated marketing campaigns without your consent.

3. How We Share Your Information

We share your personal information only as necessary to deliver your tour:

• Tour guides: Name, contact number, and relevant health/accessibility information
• Hotels: Name, nationality, and passport details for check-in purposes
• Transport providers: Name and pickup/drop-off information
• Domestic airlines: Full name and passport details for ticket issuance

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Google Analytics

Our website uses Google Analytics 4 (GA4) to understand how visitors interact with our pages. GA4 collects anonymised usage data including page views, session duration, and geographic location (country level). This data does not identify you personally. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

5. WhatsApp Communication

When you contact us via WhatsApp, your messages are processed through WhatsApp's platform (Meta Platforms, Inc.). Please refer to WhatsApp's own privacy policy for information about how they handle your data. We use WhatsApp solely for business communication related to your tour enquiry or booking.

6. Data Retention

We retain your personal information for as long as necessary to deliver your services and comply with legal obligations:

• Booking records: 5 years after tour completion (for accounting/legal purposes)
• Communication records: 2 years after last contact
• Website analytics: As per Google Analytics retention settings (default: 14 months)

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our communications are conducted over encrypted channels (WhatsApp, email with TLS). However, no internet transmission is 100% secure — we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at info@egyptianvibe.com.

9. Cookies

Our website uses cookies primarily for Google Analytics functionality. By continuing to use our website, you consent to our use of cookies for analytics purposes. You can disable cookies in your browser settings, though this may affect website functionality.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will update the "Last updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact

For any privacy-related questions or requests, please contact us at info@egyptianvibe.com or via WhatsApp at +201141217442.